Contacting Human Support

If self-service resources don't resolve your issue, reach out to TalentScreen's support team.

Support Channels

Email: support@talentscreens.org (24-hour response time). In-app chat: Click the help icon in the bottom-right corner (available on paid plans). Enterprise phone support: Provided to Enterprise customers upon request.

What to Include

Describe the issue clearly. Include exact error messages. Provide steps to reproduce. Attach screenshots or screen recordings if relevant. Share your account email and affected candidate/exam IDs.

Response Times

Standard (all plans): 24 hours. Priority (Growth/Scale): 8 hours. Critical (Enterprise): 2 hours for outages and security issues.